Civic Hall Services

The Civic Hall reception opening times are;

Monday 9am – 5pm
Tuesday 9am – 5pm
Wednesday 9am – 5pm
Thursday 9am – 5pm
Friday 9am – 4.30pm
Saturday 9am – 1pm
Sunday - Closed


See our 2021 Christmas and New Year opening times in

Contact Us 


Rooms at the Civic Hall are available to hire in the daytime, evenings and weekends, please ask at reception, call 01625 872238 or email

Located in the Centre of Poynton and next to the library, the Civic Hall is a hub for community activity and local information. Our reception area offers residents access to visitor information leaflets, health and wellbeing posters and publications, bus and train timetables and information on local hobby groups, social events and council meetings. We also have 2 accessible public toilets, one with a baby changing facility.

You can book an appointment to speak to a councillor at the Councillor’s Surgery (1st Saturday of each month) by asking at our reception. The Civic Hall is home to support services such as Citizen’s Advice, You and Yours Counselling and many other support and wellbeing groups. Please enquire about hiring our rooms for your group or function.

Our receptionists also offer a photocopying service and hire of mobility scooters and wheelchairs via the Poynton Easy Access Scheme.

Poynton Citizens Advice Service

Citizens Advice Cheshire North Logo

Appointments (01625 432847)
Tues 09:00-22:00  |  Thur 09:00-11:00 

Face to face appointments will returned to the Civic Hall in June 2021. A reduced service is available for now with appointments available on Tuesday and Thursday daytimes.

Call 01625 432 847 to book an appointment.

Please visit for full details.

Hate Crime Third Party Reporting Centre

The CCS Team are now trained to take initial reports from residents wishing to report incidents of ‘Hate Crime’ on behalf of Cheshire Police.

What is hate crime?

Hate incidents and hate crime happen because of prejudice or hostility based on a person's disability, race, religion, sexual orientation or transgender identity.

Not all hate incidents will amount to criminal offences, but it is equally important that these are reported and recorded by the police.

Hate crime can fall into one of three main types: physical assault, verbal abuse and incitement to hatred.

Residents can attend the Civic Hall and report an incident to the Council Community Support Team in person or contact them on 01625 872238 to arrange a meeting.

Councillor Surgery

You can book an appointment to speak to a councillor at the Councillor’s Surgery (1st Saturday of each month (except August)) by asking at our reception or by calling 01625 872238. As well as a councillor, an office of Cheshire Police usually attends.

Connected Communities Centre

In February 2018, Poynton Civic Hall was launched as one of Cheshire East Council’s Connected Communities Centres. Connected Communities Centres host a range of activities and support services available on your doorstep.

As a Connected Community Centre, the Civic Hall is a place where you can access services, support and activities locally.

A computer tablet is available at Civic Hall reception where visitors can access ‘Live Well’ website. ‘Live Well’ is an online, self-serve community resource which has information for over 3,000 health and wellbeing services across Cheshire East.

Poynton Easy Access Scheme (P.E.A.S.)

The Town Council has a range of mobility scooters and wheelchairs available for morning, afternoon, day, overnight or longer periods of hire. 

For more information, please contact or call 01625 872238.

Registration of a mobility scooter involves completing a short registration form and lesson on how to use the scooter safely. 

This video has been produced by Poynton Mobility Matters and includes 'scooter-cam' footage and an interview by Alan McGlone, of Poynton Mobility Matters, with former Poynton Town Mayor (2017 to 2020) Cllr. Sarah-Jane Gilmore. Poynton Mobility Matters Youtube Video

If you are thinking of buying one, then this is a good chance to find out if you like them. Ring Sharon Duke on 01625 872238 or call in at the Civic Hall.

Find details of our prices here. 

Lady using a mobility scooter