Support Services

Poynton’s Citizens Advice service

Address: Civic Hall, off Park Lane, Poynton, SK12 1RB

Appointments (01625 432847)
Citizens Advice Cheshire North have now resumed face-to-face appointments for their advice services at Poynton Civic Hall.  Appointments can be made between 9.15am - 12.45pm on Tuesdays and Thursdays. 

Visit for full details


Citizens Advice ogo


Just Drop In

Support for Young People

Just Drop-In are able to offer virtual counselling sessions. Please contact Just Drop-In on 01625 665079 or email Just Drop-In also offer the following services to support young people.

  • Just Drop-In provide telephone counselling for young people aged 12-17 years. Call on 01625 665079 to book in a time to chat about the support options in more detail. If you are aged 8-11 years, please ask your GP about Just Drop In.
  • Just Drop-In also have a Wellbeing service which offers targeted one to one and group support for students who are anxious and struggling with transition back to school in September. Telephone 01625 665079 for more information.

More details about Just Drop-In:





Just Drop In logo

You & Yours Counselling

You & Yours Counselling is a charity based in Poynton providing adults with individual and couples counselling sessions.

They have adapted their service for the current situation by offering video counselling with members of their skilled and experienced professional team of counsellors.

To contact You & Yours either ring them on 01625 874225 or send them a message from the contact page of their website:



You and Yours

Help & Befriending


Cheshire East People Helping People Scheme

This is a service that connects the people offering help to the people who need help. Further details can be found on the Cheshire East people helping people page.



Buddy and Befriending Scheme

Are you over 50 and living in Cheshire East? Are you feeling lonely or isolated during the current Coronavirus situation? Changing Lives Together may be able to help.

How they can help you?

  • A volunteer Buddy or Befriender – via Telephone (or other technology). To provide companionship, a friendly person to talk to and share some time with.
  • Help with collection of shopping and essential items.
  • Help with prescription collection and other items.

For more details call 07919 327131 or email OR you can call the Town Council on 01625 872238 and we can support you to access the service.

We have local options for both shopping and prescriptions so we can also advise about these too.

Buddy and befriending poster
You can download a full size version of the two page PDF by clicking on the image above but please note that is over 3MB and may take a while to download and use up some data allowance if downloaded on a mobile.

Dementia Support

Bollington, Disley and Poynton Dementia Guide

Poynton Town Council, supported by Poynton Dementia Steering Group are pleased to launch a guide to support people living with dementia and their carers. The guide contains useful information about services, support and groups which are available locally along with their contact details.

BDP Dementia Guide May 22 


Time to Talk

These drop-in sessions offer friendly, professional advice about dementia from your local health team including information about dementia services, finances, therapies, diet and social groups, etc. 

View the timetable of sessions here. 


Here’s a reminder of services available for people living with Dementia and their carers.
Alzheimer’s Society support:

  • Advice and guidance on a range of issues is available on their website.
  • Alzheimer’s Society has created a new fact sheet Coronavirus: Information for people affected by dementia.
  • For up to date information on dementia and services, please visit their website or follow Alzheimer’s Society on Facebook or Twitter.
  • Talking Point is an online community which can be accessed online for free, night or day, via the Alzheimer’s Society website. It’s a fantastic way to connect with other people affected by dementia, share personal experience and receive valuable support.
Further Advice can be found at Dementia UK:


Admiral Nurse Dementia Helpline

Call the Dementia UK Helpline for free on 0800 888 6678, send an email to or fill in the form. The helpline is for families caring for someone with dementia, whether that be Alzheimer’s disease, vascular dementia, or another type of dementia. But the Helpline is also available to people with a diagnosis of dementia, those worried about their memory or the memory of a loved one, and professionals working in dementia care. We are here for anyone who needs one-to-one support and practical solutions.


Alzheimer’s Society Dementia Connect support line

Dementia advisers can be contacted on 0333 150 3456 and will listen and give you the support and advice you need, including coronavirus advice, connecting you to help you need.

Phone support is available seven days a week.

Support line opening hours:

Mon to Wed 9am – 8pm    |    Thur and Fri 9am – 5pm    |    Sat and Sun 10am – 4pm

*Calls charged at standard local rate.

For more information visit:


Alzheimers Society logo

Mental Health

NHS Mental Health

A free 24/7 NHS mental health helpline has been set up which is open to people of ALL ages in Cheshire East. This includes children young people and their families.

These are difficult times for people of all ages and it is important for anyone who is struggling to know they are not alone.

Information on the helpline can be found here.


NHS Logo

Over 5,500 residents in our area have made contact with their GP about their poor mental health. At a recent meeting of Poynton community groups and services called ‘Poynton Together’, poor mental health was also raised as a concern. Volunteers from Poynton Area Community Partnership (PACP) have produced a contact sheet with details of local support services and organisations around mental health and other issues which affect mental health, such as social isolation, debt and money problems and domestic abuse.

Mentell, a local charity, commissioned by Cheshire East Council provides circles for men aged 18+ to talk in a safe and confidential space, free from advice and judgement. Find a circle here . They also have a number of campaigns that you can support: Turn Your Bar/Barber or Business Blue. This is their website

The 12th Man Campaign has a very different approach and offers free Mental Health First Aid training to communities. This provides an invisible support network giving people the skills and knowledge to talk about mental health with their friends and colleagues on a daily basis, so they don’t need to go to a different group.

Supporting young people’s mental health

A pocket-sized ‘wellbeing card’ for young people in Poynton was launched as part of Mental Health Awareness week, 9-15 May 2022. Created from an idea from members of Poynton High School’s Student Leadership Team, the card details services and useful contacts available for young people, to support their mental health and wellbeing. Every student at Poynton High School has been offered a card to ‘keep safe, just in case’.

Middlewood Partnership have also created specific webpages on their website aimed at meeting the needs of young people. The pages have lots of useful information about self-help including health for teens, mental health, alcohol and drug misuse, smoking, relationships, sexual health and lots more. Click here to access the pages.