Reporting local issues

Who to contact or where to complain

Reporting Issues in Poynton

A self-help guide for residents: who to contact and how to log issues or problems affecting Poynton ranging from broken pavements, potholes and phone boxes to street lighting, water leaks and dog fouling. More details below.

Poynton Poppies

The street poppies, made by Poynton Men in Sheds last year, have been positioned along the main routes and gateways in Poynton and on noticeboards.

 

Poynton Men in Sheds Soldiers

The group have made life-size soldiers, which can be seen at St. George's Church Hall, outside the Men in Shed workshop at the Centre (107 Park Lane) and in Poynton Civic Hall reception.

Clickety Click made the poppies on the soldiers.

Remembrance Day - Parade and Service - 11/11/18

9.35am - Remembrance Parade from Poynton Civic Hall down Park Lane to St. George’s Church.

10am - Armistice 100 Remembrance Service.

More details below.

Twinning with Haybes

A Twinning Association of Poynton delegation visited Haybes to join their community commemorating the end of the First World War.

More details and photos here.

Alzheimer's Society Working to become Dementia Friendly 2017-2018 logo A photo of the fountain in Poynton A photo of canal boat at Higher Poynton A photo of a batsman about to hit a cricket ball watched by wicket keeper and fielder
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Poynton Town Civic Hall Exterior

Your Town Council

Find out who your councillors are, what standing committees exist, see the meeting agendas and minutes, read the Town Mayor's photo reports and our Privacy Notice.

Armistice 100 Remembrance

At 9.35am the Remembrance Parade from Poynton Civic Hall down Park Lane to St. George’s Church and at 10am the Armistice 100 Remembrance Service. More details below.

End of First World War

A number of groups are organising events and activities in Poynton to commemorate 100 years since the end of the First World War. Download the programme here.

Main Menu:

Contacts for Reporting Issues in Poynton

Poynton Town Council is committed to keeping Poynton a fantastic place to live, work and visit. However, sometimes things go wrong and our environment is affected. This can be anything from a pothole in the road to a faulty street light.

This quick guide will show you how to report some of these issues in order to get them fixed by the organisations responsible.

The Town Council has made every effort to verify the information contained in this directory. However, if there are any errors or omissions, please contact Operations Manager, Phil Cunningham at Phil.cunningham@poyntontowncouncil.gov.uk or call 01625 872238.

If you have public order concerns, you should contact the Police on 999 (for emergencies) or 101 (for non-emergencies). For other issues, such as graffiti, damage to play equipment etc. please contact the Town Council.


Details of where to report damaged or vandalised bus sheltersBus shelters – damaged or vandalised

Responsible authority: Transport Service Solutions - Tel 0300 123 5500

Email: transportpolicy@transportservicesolutions.co.uk

Notes:
1. Email Transport Service Solutions


Telephone Box photoBT phone boxes – damaged

Responsible authority: British Telecom - Tel: 0800 661 610 – Option 1

Notes:
1. Give phone box number and/or post code if possible.
2. Request a reference number.


BT green street boxBT street boxes, poles, manhole covers etc. - damaged

Responsible authority: British Telecom Openreach - Tel: 0800 023 2023

Online logging: British Telecom Openreach

Notes:
1. Complete online form.


Dog fouling clear it up signDog fouling - Also see the dog fouling page here on this website for more details.

Responsible authority: Cheshire East Council Dog Wardens - Tel: 0300 123 5021

Email: dogwardens@cheshireeast.gov.uk

Notes:
Dog wardens have the authority to issue fixed penalty fines, install dog waste bins and carry out assessments of dog waste provisions.


Traffic on very wet roadHighways ponding issues

Responsible authority: Cheshire East Council Highways - Tel 0300 123 5020

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a highways issue”
2. Find location on map
3. Position flag on location
4. Complete form



Photo of a lawnmower cutting grassOvergrown verges and pavements

Responsible authority: ANSA (previously Cheshire East Council Streetscene) - Tel 0300 123 5011

Online logging: ANSA online logging

Notes:
1. Click “Highway Faults”.
2. Find location on map.
3. Position flag on location.
4. Select appropriate category e.g. grassed area
5. Complete form on left hand side.


Cracked pavement photoPavements cracked, damaged or uneven

Responsible authority: Cheshire East Council Highways Tel 0300 123 5020

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a highways issue”
2. Find location on map
3. Position flag on location
4. Complete form


PotholePotholes and road surface damage

Responsible authority: Cheshire East Council Highways - Tel: 0300 123 5020 (standard call rate).

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a highways issue”
2. Find location on map
3. Position flag on location
4. Complete form


A photo of a stream with tree branches falling into itRivers or streams blocked by debris

The Environment Agency - Tel 0800 80 70 60 (Incident Hotline)

Notes:
1. Supply grid ref or postcode if possible.
2. Request a reference number.


Overfilled dustbin photoStreet cleaning including overflowing public bins, fly tipping, dog waste etc.

Responsible authority: ANSA (previously Cheshire East Council Streetscene) - Tel 0300 123 5011

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click the “Report a Street Cleansing Issue” link.
2. Complete form.


Streetlight PhotoStreetlight faults – not working or on during the day.

Responsible authority: Cheshire East Council Lighting - Tel: 0300 123 5020

Visit www.cheshireeast.gov.uk and click on the ‘Roadworks and reporting highway faults’ link.

Notes:
1. Click “Report a street lighting issue”
2. Find location on map
3. Position flag on location
4. Complete form


Street Name plateStreet name plates (SNP’s) - damaged

Responsible authority: Cheshire East Council Highways - Tel: 0300 123 5020

Online logging: Cheshire East Council Highways

Notes:
1. Enter location in the search box.
2. Click search and a form will open.
3. Complete form on right hand side.


Water tap cover photoWater tap covers in pavement – cracked or broken

Responsible authority: United Utilities - Tel: 0845 746 2200

Online logging: United Utilities

Notes:
1. Open Online webchat
2. Put in details of location and that issue is a trip hazard e.g. “I want to report a broken water cover in the pavement outside XXX Park Lane, Poynton, SKXX XXX”


Water Leak PictureWater or sewer leak in road or footpath

Responsible authority: United Utilities - Tel: 0800 330033 (Leak line)

Visit www.unitedutilities.com/report-a-leak-form.aspx.

Notes:
1. Complete online form or call the emergency number 0800 330 033

 


 


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