Reporting local issues

Who to contact or where to complain

Reporting Issues in Poynton

A self-help guide for residents: who to contact and how to log issues or problems affecting Poynton ranging from broken pavements, potholes and phone boxes to street lighting, water leaks and dog fouling. More details below.

A Photo of Poynton Community Covid Response Team An image of the Poynton Pledge logo A photo of Poynton Pool A photo of London Road North approach to the Poynton Roundels

A Big Community Thank You

Poynton can be very proud of the amazing response which has been offered to vulnerable residents and neighbours as a result of the Covid-19 pandemic.

More details lower down this page.

Poynton Pledge

Town Mayor, Cllr Lee Podmore, has launched the 'Poynton Pledge' - a community themed initiative encouraging people to Support Local and Think Green.

Poynton Park and Pool

Our town's picturesque park with a pool, ancient trees and wildlife, including great crested grebes, mute swan and tufted duck, dragon and damselflies.

Read more about Poynton's interesting places to visit and 'things to do' on our local information page.


Welcome to the Poynton Town Council website. Here you can find all about the council, the latest community news, meeting minutes and publications as well as youth initiatives, clubs and societies and local events.

Alzheimer's Society Working to become Dementia Friendly 2017-2018 logo The approach to Poynton from London Road North A photo of canal boat at Higher Poynton A photo of a batsman about to hit a cricket ball watched by wicket keeper and fielder
get in touch
A cropped image of a Who's Responsible for Managing Flood Risk poster

Weather Warning

The Met Office has issued an amber weather warning for heavy rain in Poynton from Tuesday 19th January 2021. More information lower down the page.

Poynton Town Mayor Cllr Lee Podmore

A Message from the Mayor

This is blurb about Hockley Park

An image including the logos Stay at Home, Protect the NHS and Save Lives

Covid-19 and supporting vulnerable residents in Poynton

We are aware there may be some clinically extremely vulnerable residents who do not have support systems and Poynton Town Council will do what we can to support. Full details here.

Main Menu:

Contacts for Reporting Issues in Poynton

Poynton Town Council is committed to keeping Poynton a fantastic place to live, work and visit. However, sometimes things go wrong and our environment is affected. This can be anything from a pothole in the road to a faulty street light.

This quick guide will show you how to report some of these issues in order to get them fixed by the organisations responsible.

The Town Council has made every effort to verify the information contained in this directory. However, if there are any errors or omissions, please contact Operations Manager, Chris Oakes at or call 01625 872238.

If you have public order concerns, you should contact the Police on 999 (for emergencies) or 101 (for non-emergencies). For other issues, such as graffiti, damage to play equipment etc. please report it to the police and notify the Town Council.

Details of where to report damaged or vandalised bus sheltersBus shelters – damaged or vandalised

Responsible authority: Transport Service Solutions - Tel 0300 123 5500


1. Email Transport Service Solutions

Telephone Box photoBT phone boxes – damaged

Responsible authority: British Telecom - Tel: 0800 661 610 – Option 1

1. Give phone box number and/or post code if possible.
2. Request a reference number.

BT green street boxBT street boxes, poles, manhole covers etc. - damaged

Responsible authority: British Telecom Openreach - Tel: 0800 023 2023

Visit and complete online form.

Dog fouling clear it up signDog fouling - Also see the dog fouling page here on this website for more details.

Responsible authority: Cheshire East Council Dog Wardens - Tel: 0300 123 5021


Dog wardens have the authority to issue fixed penalty fines, install dog waste bins and carry out assessments of dog waste provisions.

Fencing, walls and trees

Responsible authority: Cheshire East Council Highways Tel 0300 123 5020

Visit and complete online form.

Traffic on very wet roadFlooding: groundwater flooding, surface water flooding, highway gullies, drains, standing water, and flooded properties.

General information: Cheshire East Council (Lead Local Flood Authority) main information line 0300 123 5500

To report flooding: 0300 123 5020 Emergency out of hours 0300 123 5025

Visit and complete online form.

A photo of a stream with tree branches falling into itFlooding: main river and coastal flooding and rivers blocked by debris.

The Environment Agency - Floodline 0345 988 1188 and Incident Hotline 0800 807060.


Flooding: public sewers and utility pipes.

United Utilities: 03456 723723


Flooding: major roads and motorway drainage.

Highways England: 0300 123 5000


Flooding: ordinary watercourse, private drainage and private surface water.

Property/landowners with a watercourse running through/underneath or bordering their property.


Photo of a lawnmower cutting grassOvergrown verges and pavements

Visit and complete online form.

Cracked pavement photoPavements cracked, damaged or uneven

Responsible authority: Cheshire East Council Highways Tel 0300 123 5020

Visit and complete online form.

PotholePotholes and road surface damage

Responsible authority: Cheshire East Council Highways - Tel: 0300 123 5020 (standard call rate).

Visit and complete online form.

Sewers and utility pipes.

United Utilities: 03456 723723


Street cleaning including overflowing public bins, fly tipping, dog waste etc.


Streetlight PhotoStreetlight faults – not working or on during the day.

Responsible authority: Cheshire East Council Lighting - Tel: 0300 123 5020 and for traffic lights

Street Name plateStreet name plates (SNP’s) - damaged

Responsible authority: Cheshire East Council Highways - Tel: 0300 123 5020

Visit and complete online form.

Water tap cover photoWater tap covers in pavement – cracked or broken

Responsible authority: United Utilities - Tel: 03456 723723


Water Leak PictureWater or sewer leak in road or footpath

Responsible authority: United Utilities - Tel: 0800 330033 (Leak line) or 03456 723723.


1. Complete online form or call the emergency number 0800 330 033



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